Refund and Return Policy (Physical Products)

Thank you for purchasing from Gafah Security Doors.

We value our customers and aim to ensure satisfaction with every purchase. Please read our refund and return policy carefully.

Eligibility for Returns

To be eligible for a return and refund:

  • The product must be returned within 7 working calendar days from the date of purchase.
  • The item must be unused, undamaged, and in the same condition in which it was received.
  • The product must be returned with original packaging, where applicable.
  • A receipt or proof of purchase is required.

Return Inspection & Refund Process

Once we receive your returned item:

  • Our team will inspect the product.
  • You will be notified by email regarding the approval or rejection of your refund.
  • If approved, the refund will be processed to the original payment method used for the purchase.

For mobile money payments, refunds may take 4 to 8 business days to reflect in your account.
For bank or card payments, refunds will be completed within 7 working days, depending on your bank’s processing time.

Partial Refunds

In certain situations, partial refunds may be granted, including but not limited to:

  • Items returned with minor signs of use
  • Products not returned in original condition or packaging

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank or mobile money account again.
  2. Contact your bank or mobile money service provider, as processing times may vary.
  3. If the issue persists, please contact us at [your email address].

Returns After 7 Days

  • Any product returned after 7 calendar days from the date of purchase will not be eligible for a refund.
  • Products returned after this period that are damaged or altered will be rejected.

Damaged or Defective Products

  • Products that become damaged or defective due to misuse, mishandling, installation errors, or transportation arranged by the buyer are not eligible for a refund.
  • Damage caused by the buyer’s actions or negligence will result in an unsuccessful refund request.

Need Help?

If you have questions or need clarification, please contact our customer support team:

📧 Email: [your email address]
📞 Phone: [your phone numbers]
📍 Location: [your business address]